Saleh Masud                                                         Onderdonk, NY 11385
Mobile:347 (260-5113)                                          E-mail:waltersm6086@yahoo.com

OBJECTIVE: To apply my skills   to a new challenge with a company focused on quality and dedication

CERTIFICATE:MCSA 2003(70-270/290/291/284), MS Exchange 2003,Sun Solaris System Administration I and II, Exchange 2003, A+ ComTIA (SQL, MCITP ,WINDOW7, HYPER-V, CITRIX in progress)

EDUCATION: The City University Of New York Lehman College
                   Bachelor of Arts, Computer Science

PROFESSIONAL EXPERIENCE:
GLOBAL SERVICE
System Analyst                                                                     2011 - present

·         Responded to all phones,e-mail,assigned trouble tickets,web inqueries then diagnose,resolve, and log details of service problem as users,clients and document details

·         Installed, configured and administered DNS,DHCP,TERMINAL services in window server 2003/2008 platform

·         Configuring and installing virtual machines on ESX , Creating templates etc

·         Installed,configured,administered window 8/7/xp/vista

·         Experience with MS Excel and Access macros and VBA

·         Experience with Exchange,Sharepoint,Sql,Esx,Vmware,Citrix ,Lotus Notes

·          Creating vm to template, converting P2V,backing,restoring vm

.         Troubleshoot application issues using Sysinternals tools

·         Deployed OS, distributed software,software update,reporting with SCCM2007

·         Experience with backup and restore using backup exec

·         Support experience for routers, switches and access point,airport in mac

·         Installed,configured,administering IIS ,creating websites, virtual directory,ftp etc

·         Provided support for Exchange  2003/07/10

·         Creating from basic to advance form using Ms Info Path and publishing on the Sharepoint site

·         Helped user working with Mac OSX operating system

·         Experience with publishing,versioning,workflow,auditing,forms,automation ,etc in Sharepoint2010

·         Creating from basic to advance form using Ms Info Path and publishing on the sharepoint.

·         Experience in developing Window forms with Visual Studio,  CSharp

·         Experience with html, css, javascript, jquery , MongoDB, php,

·         Adding,activating, removing etc users on Blackberry server

·         Analyze TCP/IP traffic with Wire shirk tool

 

 

 

Orion Technology
IT Support                                                        2008 – 2010

Managing and administering user home directory and profile with rmtshare

Administering using group policy in window server2003

Creating user profile and redirecting home drive deploying the group policy,

Handling configuration in Exceed, Outlook,Blackberry, Citrix login

Creating multiple accounts through automation

Providing access to network shared drive, xpdeveloper . ftp

Troubleshooting many applications, ex:Business object,NDS,Para,Otis,vmware, Pdf

Deploy msi package software through group policy in window server 2003

Administer users accounts via AD and Goverlan tool

Join computers to the appropriate domain , reset computers account in AD

Maintain Terminal server sessions, shadowning user to troubleshoot issues

Managing user accounts,access privleges, individual and system login script,print servers

Installed ,configured,mantained,troubleshoot various applications

Troubleshoot os,associate peripherals and supported domain network

Handled all aspects of computer maintenance for desktops and laptops including software upgrades, repair , data imaging and install new workstations

Helped user by troubleshoot vmware issues with virtual center client

Configured and troubleshoot Ms communicator,Adobe Acrobat,blackberry

Installed softwares through marimba subscriptions

EDS
Desktop Support                                                                                            2006 – 2008

Provide client connectivity in network operation using dns,dhcp

Assisted and resolved internet connectivity troubleshoot network

Helped customer to resolve issues with DNS, socket, rebuild tcp/ip settings etc

Resolved  connection questions level II . Support for Exchange server 2003

Provide phone support to configure outlook, Exchange 2003,webmail,modem,router connectivity, usb driver installation,anti-spyware,firewall,anti-spam,anti-virus

 

COURSES: HIGHLIGHTS OF TECHNICAL AND COMPUTER COURSES:

Window 8/ 7/xp , Window server 2000/2003/2008,Vmware/ESXi/Hyper-V Ms office 2003/07/10,Citrix, xenserver, xenApp 4.0,4.5,5.0,6.0 ,Vbscript,Powershell,Mac OS 10X, MS Sql 2000/05, Web server IIS 6/7,Sharepoint 2010,PowerCLI,SCCM2007, Wire shark ,Lotus notes, Sysinternals, Visual Basic, Visual Studio 2008/10,C#,HTML,CCNP,VOIP,MCSE,UNIX(SUN),RHCE,EXCHANGE SERVER 2003/2007/2010 , MongoDB, Php,VBA